Frequently asked questions
Good questions, clear answers.
Everything you might want to know before booking a private consultation. Still unsure? We’re a message away.
Appointments & Process
Do I need an appointment to visit?
Yes. We work by appointment so every consultation is private and unhurried. You can request a time by WhatsApp, phone, or the contact form, and we’ll confirm a slot that suits you.
How does the custom design process work?
See the full process →It’s a clear six-step journey: a first conversation, choosing materials and budget, a mood board, a hand sketch, a 3D model with a physical try-on sample, and finally the handcrafted piece. See the full process
How long does a custom piece take?
It depends on the design, the stone, and approvals along the way. We give you a realistic timeline at the design stage, before any work begins, so there are no surprises.
Stones, Pricing & Certification
Do you only work with diamonds?
No. Rare colored gemstones such as sapphire, emerald, ruby, and paraiba are a specialty, alongside diamonds and beautiful semi-precious stones. We help you choose the right stone for your piece and your budget.
Are your gemstones certified and how do I know the quality?
See the full process →Andrew is trained at SSEF (Basel) and GIA (London). Every stone is checked, tested, and verified, and certification is provided where applicable — so you know exactly what you’re buying.
Can you work within my budget?
Yes. We design entirely around what you’re comfortable spending, using precious or semi-precious stones. True luxury comes from good design and a well-cut stone, not only from a high price tag.
How is the price determined?
Transparently. Pricing reflects the stone, the materials, and the craftsmanship, with gold calculated at current market rates. You receive a clear breakdown before committing.
Can I bring my own stone or old jewelry?
Absolutely. We can test and verify a stone you already own, redesign existing jewelry, or evaluate and buy old gold and pieces at fair, real-time market values.
Shipping, Returns & Care
Do you ship internationally?
Yes. We ship worldwide and already serve clients in Spain, Canada, Switzerland, and beyond. Every package is fully insured from our door to yours.
What is your return and exchange policy?
Read the full policy →We offer a 14-day return and exchange policy on eligible pieces returned in original, perfect condition. Custom labor and daily gold-price fluctuations are excluded, and returns are calculated fairly at current market values.
Do you offer repairs and cleaning?
Yes, exclusively for jewelry originally made by our house, so we can guarantee the quality and care of every repair.
Do you offer wholesale or B2B services?
Do you offer wholesale or B2B services?
Explore B2B services →Yes. We support jewelers and brands with wholesale gemstones, white-label 3D modeling, contract batch production, parcel grading and sorting, and inventory liquidation.
